RETURNS POLICY

1. Welcome to Sleephill.com. We strive hard to ensure you have an exceptional sleeping experience. Please write to info@sleephill.com within 30 days from the date of purchase, to claim warranty or returns along with the reason. We will contact you for further information.
2. You can initiate the refund by calling us on 9594001318 or writing us on info@sleephill.com
3. You are entitled to receive a full refund if you are not satisfied with your Sleephill mattress within 30 nights from the day of delivery, subjected to condition of the mattress.
4. Returns are subjected to physical condition of the product in terms of wear and tear and damage.
5. From the date of delivery you have until 30 nights to return your Sleephill mattress.
6. Mattresses purchased through our website Sleephill.com will be refunded in the same method in which payment was made while ordering
7. Your Refund will be processed immediately once the mattress is picked up by our delivery partner
8. Upon receiving your return request, we will be sending packaging material via mail.
9. Please ensure that you include all items that originally came along with the mattress, such as covers, zippers and freebies.
10. You will have to hand over the Invoice and other documents to our courier partner.
11. Pick up and collection will be arranged within 7 working days of request.
12. Once your return product is picked up, we will immediately process your refund request which may take 10-15 days to credit to your account.
13. We may cancel the request if photos/videos of the products are not submitted.
14. Sleephill reserves the right to completely reject the refund request if the product does not fullfill the terms and conditions
15. Returns or refunds will be subject to the condition of mattress at the time of return. Any signs of improper use or physical damage will result in a non-acceptance of return or refund.
16. This policy is not applicable for custom size and toddler mattresses.